流光聲色-紛亂的年代

書寫英文商業信件


開頭語
為什麼我們要為商業信件或電郵設開頭語？

-提及先前的通信作為參照；
-說明您是如何如得知收信人的姓名/地址；
-說明您為何寫信予收信人。

10個恰當的開首語：

With reference to your letter of 8 June, I ...

I am writing to enquire about ...

After having seen your advertisement in ... , I would like ...

After having received your address from ... , I ...

I received your address from ... and would like ...

We/I recently wrote to you about ...

Thank you for your letter of 8 May.

Thank you for your letter regarding ...

Thank you for your letter/e-mail about ...

In reply to your letter of 8 May, ...



結尾語
為什麼我們要為商業信件或電郵設結尾語？

-提及日後的事情作為參照；
-重覆表示歉意；
-給予幫助。

If you require any further information, feel free to contact me.

I look forward to your reply.

I look forward to hearing from you.

I look forward to seeing you.

Please advise as necessary.

We look forward to a successful working relationship in the future.

Should you need any further information, please do not hesitate to contact me.

Once again, I apologise for any inconvenience.

We hope that we may continue to rely on your valued custom.

I would appreciate your immediate attention to this matter.



在商業信件中，何時寫 'Yours faithfully' ？ 何時寫 'Yours sincerely' ？
假若您不知道收信人的姓名：

Dear Sir ... Yours faithfully

Dear Madam ... Yours faithfully

Dear Sir or Madam ... Yours faithfully

假若您知道收信人的姓名：

Dear Mr Hanson ... Yours sincerely

Dear Mrs Hanson ... Yours sincerely

Dear Miss Hanson ... Yours sincerely

Dear Ms Hanson ... Yours sincerely

當您寫信給好朋友或同事：

Dear Jack ... Best wishes/Best regards

當您寫信予整個部門：

Dear Sirs ... Yours faithfully